Shipping policy
SHIPPING POLICY
Last updated: August 2026
Processing Time All Motion Disorder products are made to order. Orders are typically processed and fulfilled within 3–7 business days after purchase. During high-demand periods, processing may take slightly longer — we appreciate your patience.
Shipping Times Once your order has been fulfilled, estimated delivery times are:
- United States: 5–10 business days
- Canada & Europe: 10–20 business days
- Rest of World: 10–30 business days
Shipping times are estimates and may vary due to carrier delays, customs processing, or other factors outside our control.
Shipping Costs Shipping rates are calculated at checkout based on your location and order size.
Tracking Once your order ships, you'll receive a tracking number via email. Please allow 24–48 hours for tracking information to update after you receive your shipping confirmation.
International Orders International customers are responsible for any customs duties, import taxes, or fees charged by their country. Motion Disorder is not responsible for delays caused by customs processing.
Lost or Damaged Orders If your order arrives damaged or is lost in transit, please contact us at jdeuble.24@gmail.com within 30 days of the estimated delivery date and we'll make it right.
Order Changes & Cancellations Because our products are made to order, we can only accept changes or cancellations within 24 hours of placing your order. After that, production has likely already begun.